To ensure the best service possible, Merica Metal Home Décor has several customer service agents available that can answer any questions you might have. Most of the time when you call, a real live person picks up the phone and not some automated system! However, we do occasionally experience a high volume of calls, in which case our automated backup system will pick up. You can leave a message and we will call you back as soon as possible. Please remember that we manufacture specialized products which frequently require lengthy communications with our customers, so if our lines are busy, please keep trying.